The person will investigate payment-related problems raised by customers, banks, internal teams and branches.
For example:
A payment was sent but the beneficiary didn't receive it.
A payment was returned.
A payment is stuck or missing.
The amount received is different from the amount sent.
A bank asks for payment details/confirmation.
A payment needs to be adjusted in an account.
The associate will:
Check the payment/message.
Find where the payment got stuck or what went wrong.
Contact other banks through SWIFT.
Coordinate with internal teams.
Make necessary account/payment adjustments.
Follow up until the issue is completely resolved.
Close the investigation within the required timeline.
In one line:
"Find what went wrong with an international payment, coordinate with banks/teams, fix it and close the case."
This is not primarily a sales or relationship-management role. It is a back-office banking operations + investigation role requiring valuable knowledge of payment flows and SWIFT messages.