Customer Service Agent (Chat/Email Process) Seasonal Contract
Start Date: Within the Next 1 Week
IMPORTANT REQUIREMENTS
- You must have access to a Laptop/PC with a minimum 15-inch screen.
- You must successfully complete the required assessments to be considered for this opportunity.
About Excevo
Excevo is a leading UK-based B2B technology and outsourcing services provider, delivering business and customer support solutions to global clients.
We are currently recruiting Customer Service Agents to support our clients during a peak operational period. This is an excellent chance for individuals seeking remote work experience within a fast-paced customer support environment.
Contract Duration
This is a fixed-term contractual prospect for an initial period of 3 months, specifically to support peak-season operational requirements.
Please note:
- This is not a permanent/full-time employment position.
- Contract extensions may be considered solely based on individual performance, quality, attendance, business requirements, and operational needs.
- There is no guarantee of extension beyond the initial 3-month period.
Key Responsibilities
- Handle customer queries via Web Chat, Email, and Social Media in line with company procedures.
- Provide professional and accurate responses to customer enquiries.
- Identify and escalate priority issues to Team Leaders and Operations teams.
- Actively participate in team meetings, training sessions, and coaching activities.
- Work within rotational schedules as determined by client and business requirements.
Key Performance Indicators (KPIs)
Successful candidates will be expected to:
- Deliver professional and customer-focused service at all times.
- Investigate and resolve customer queries effectively.
- Meet productivity, quality, and service targets.
- Maintain excellent attendance and shift adherence.
- Follow company policies, procedures, and operational requirements.
- Work collaboratively within a team environment.
What We're Looking For
- Passion for customer service.
- Strong written English communication skills.
- Good typing speed and computer literacy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
- Comfortable working towards targets and performance expectations.
- Ability to work weekends, public holidays, evenings, night shifts, and overnight shifts when required.
Location
Remote - Anywhere in India
Shift Pattern
This role operates on a rotational schedule, which may include:
- Day Shifts
- Evening Shifts
- Night Shifts
- Overnight Shifts
Strict shift adherence is mandatory.
Compensation
- Pay Rate - $2.80 per hour
Performance Bonus
At the successful completion of the initial 3-month contract period, agents may be considered for a performance-based bonus.
Eligibility for any bonus will be assessed based on:
- Quality performance
- Productivity metrics
- Attendance and shift adherence
- Overall contribution and conduct during the contract period
Bonus payments are not guaranteed and will be awarded solely at the company's discretion based on individual performance.
Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or "selection fee" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals.