The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

Eligibility Criteria

Bachelor’s degree or master’s degree in engineering preferably Computer Sc / Electronics / Information Technology
Years of Experience – 5 to 8 years

What You’ll Do

Support and manage customer‑facing software activities for Lam products including escalation management, upgrades, patch creation and testing, and maintenance of install‑base health at customer sites.
Investigate, troubleshoot, debug, and resolve software and system‑level issues by analyzing logs, reviewing code where needed, and collaborating with cross‑functional engineering teams to identify root cause and drive issues to closure.
Partner with development, program management,



and cross‑functional engineering teams to support recent product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
Collaborate with cross-functional teams to ensure timely issue resolution and continuous improvement in software quality.
Drive effective customer communication by creating customer‑facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
Customer visits to provide hands‑on software support and escalation management

Mandatory Skills

Strong analytical, problem solving and troubleshooting skills
Excellent written/verbal communication skills
Working knowledge of Computer Architecture and Operating systems
Prior Experience in Customer Management role

Desired Skills

Desired skills

Experience in working with real-time control system

Experience in the semiconductor equipment manufacturing industry

Our commitment

We believe it is important for every person to feel valued, included, and empowered to

📌 Software Technical Lead Engineer- SKAS (Bengaluru)
🏢 Lam Research
📍 Bengaluru