Company: Equilibrium Mind and Yoga
Location: Remote / Work From Home
Employment Type: Full-time | 6 days/week
Reporting To: Founder (Direct)
Compensation: ₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience
About the Role
We’re looking for a customer support and lead management executive to manage lead follow-ups, client and trainer scheduling, attendance tracking, and day-to-day coordination for our growing fitness and wellness business.
The role requires someone who can manage multiple priorities independently, maintain accurate records, ensure timely follow-ups, and proactively identify and resolve scheduling issues.
Key Responsibilities:
Lead Management
• Manage lead follow-ups and communication through to conversion
• Track leads and ensure timely and consistent follow-ups
• Maintain accurate lead records and status updates
Scheduling & Coordination
• Coordinate and manage calendars for all employees and trainers
• Schedule sessions and assign the right trainer to the right client/session




• Act as the scheduling backup and central point of coordination across the team
• Identify and resolve scheduling conflicts proactively
Client & Attendance Management
• Maintain and update client accounts and records
• Track and update attendance
• Maintain accurate information on our ERP system, Bitrix.
Client & Team Communication
• Follow up consistently with leads and clients to ensure timely responses
• Coordinate effectively between clients, trainers, and internal team members
• Ensure important information and updates are communicated on time
Required Skills & Experience
• 2–4 years of experience in scheduling, coordination, lead management, or a similar role
• Robust organizational skills and the ability to manage multiple calendars and priorities simultaneously
• Comfortable working with CRM/ERP systems; Bitrix experience is a plus
• Experience using Google Calendar and scheduling tools
• Comfortable using AI tools such as ChatGPT and Claude as part of the daily

📌 Customer Support (India)
🏢 Equilibrium
📍 India