TCS Hiring for AWS Infra Support Engineer

Experience Range: - 06 To 08 Years (Mandatory)
(Note: Candidates below 6 years of IT experience shall not be considered)
Job Locations : Bengaluru, Hyderabad

JOB DESCRIPTION

Role Overview:

We are seeking a skilled L1.5 Support Engineer with solid expertise in AWS infrastructure and production support. The candidate will be responsible for monitoring, troubleshooting, and maintaining cloud-based applications and infrastructure, ensuring high availability and reliability.

Key Responsibilities:

Monitor application and infrastructure alerts and respond within SLA.
Perform initial troubleshooting, issue triaging, and escalate when required.
Manage incidents, service requests, and change requests using ServiceNow/Jira.
Ensure system uptime, performance, and reliability.
Collaborate with L2/L3 teams and development teams for issue resolution.
Maintain documentation and knowledge base articles.
Support deployment activities and CI/CD pipelines.

Required Skills:

1) AWS Infrastructure :
Experience with AWS services: EC2, EBS, ECS, EKS, RDS,



S3, Load Balancer, Elastic Cache, IAM, Route 53, Lambda, Auto Scaling.
Basic knowledge of IAM roles and cloud security best practices.
Familiarity with Code Pipeline and CI/CD workflows.
Experience with Ansible Tower and Python scripting.

2) Monitoring & Ticketing Tools:
Hands-on experience with Datadog (Synthetic & RUM Monitoring).
Working knowledge of Splunk ITSI and AWS CloudWatch.
Experience in ServiceNow (CRQ, Incident, MIM, CTASK, SCTASK) and Jira.

3) Source Code Management:
Experience with GitHub for version control.
Knowledge of Nexus Repository management.

4) Application Runtime & Middleware:
Experience with Apache Tomcat and Apache HTTP Server.
Support for Java-based applications.
Working knowledge of Adobe Experience Manager (AEM – Author, Publisher, Dispatcher, Cache).
Basic Python knowledge.

5) Operating Systems:
Hands-on experience with Linux (RHEL and Amazon Linux).
Know

📌 AWS Infra Support Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru