We are looking for an Implementation Specialist / Engineer who combines deep clinical trial operations experience with a solid technology and product mindset to help customers successfully implement and adopt Tilda.

Role Overview
The Implementation Specialist / Engineer sits at the intersection of Clinical Operations, Clinical Project Management, Product, and Customer Implementation.
This is not a traditional software engineering or infrastructure deployment role.
We're looking for someone who understands how clinical trials actually operate and can translate customer processes and requirements into effective workflows within the Tilda platform.

You will work directly with clinical research customers to understand their study operations, identify workflow and process requirements, configure the Tilda platform, coordinate implementation activities, support testing and validation, and guide customers through successful go-live and adoption.

The ideal candidate started their career in Clinical Operations, Clinical Project Management, Site Operations, Clinical Data,



or a related clinical research function and has subsequently gained experience working with clinical trial technology or SaaS products.

What You'll Do
Lead Customer Implementations
Own customer implementations from discovery and requirements gathering through configuration, testing, go-live, and adoption.
Lead implementation and workflow-discovery sessions with clinical research customers.
Understand the customer's existing clinical trial processes, systems, pain points, and operational requirements.
Develop implementation plans, workflows, milestones, dependencies, and launch criteria.
Coordinate implementation activities across customer stakeholders and internal Tilda teams.
Identify implementation risks and proactively drive issues toward resolution.
Ensure customers are operationally ready to use Tilda successfully.

Translate Clinical Operations Into Technology
Translate clinical trial workflows an

📌 Implementation Specialist (India)
🏢 Tilda Research
📍 India