At Allstate, excellent things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Provide technical support to end users by diagnosing and resolving hardware, software, network, and Microsoft 365-related issues. Ensure timely resolution of incidents and service requests, maintain high levels of customer satisfaction, and support the organization's IT infrastructure through effective troubleshooting, user administration, and adherence to service management processes. Ensuring full adherence to all IT and security compliance requirements.

This role requires strong technical expertise, problem-solving skills, and a customer-centric approach to deliver reliable and efficient IT support services.

Support Model:



Rotational shifts with mandatory on-site support; work-from-home is not applicable.

Support Model: Rotational shifts with mandatory Work from Office only. Work-from-home is not applicable.

Key Responsibilities

Install, configure, and maintain Windows/Mac OS desktops/laptops, printers, and mobile devices.
Document incidents, resolutions, and procedures.
Support onboarding and offboarding activities.
Configure and support mobile devices using Mobile Device Management (MDM) solutions.
Investigate and resolve complex desktop, application, and network issues.
Manage incident, problem, and change tickets according to ITIL processes.
Administer Microsoft 365, Azure AD, Intune, and endpoint management platforms.
Create technical documentation and knowledge base articles.
Collaborate with infrastructure, security, and application teams.
Handle critical and high-priority incidents.
Perform root cause analysis and

📌 IT Infrastructure Analyst III (Pune)
🏢 Allstate India
📍 Pune