To manage and strengthen human resources and industrial relations functions for smart metering operations by ensuring statutory compliance, harmonious employee relations, effective workforce deployment, and fair people practices, while supporting large ‑ scale field execution and business continuity across project sites.
ORGANISATION CHART
HR & FMS Head --> Associate Manager - IR
Key Accountabilities
Accountabilities Key Performance Indicators
Maintaining healthy IR climate across locations.
Support union/worker committee meetings and related documentation.
Monitor IR trends and escalate issues to seniors as required.
Monitor induction, attendance, wage disbursement, and statutory records of contract workforce.
Assist in preparation and coordination for internal and external labour audits.
Maintain records related to grievances, committee meetings, compliance, and audits.
IR Incidents: Zero work stoppages; minor issues only
Action Closure: ≥95% within TAT; 48 ‑ hr escalation
IR Risks: 100% early escalation; no surprises
Grievances:
≥95% resolved within SLA; none >30 days
MIS: 100% on time, accurate, and complete
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Outsourced agencies and contractual manpower, Govt. Bodies such as DISCOMM and Labour authorities, DM