Job Title: Dynamics 365 Field Service Consultant

Experience: 5+ Years

Location: Remote

Employment Type: Contract – 6 Months (Possible Extension)

Shift: Australia AEST Business Hours

Role Summary

We are seeking a hands-on Dynamics 365 Field Service Consultant with robust techno-functional expertise in D365 Customer Engagement (CE). The consultant will be responsible for end-to-end Field Service configuration, scheduling, mobile application setup, testing, UAT, and integration support within an enterprise D365 CE program.

Key Responsibilities

Gather and document business requirements and prepare Gap-Fit documentation.
Configure Work Orders, Incident Types, Work Order Templates, Products & Services.
Configure Bookable Resources, Schedule Board, and Universal Resource Scheduling (URS).
Configure Agreements, recurring Work Orders, Price Lists, and scheduling rules.
Configure Field Service Mobile App, Inspections, and technician workflows.
Configure Customer Assets, Equipment, Skills, Resources, Accounts, and Locations.




Support integration between D365 Field Service and ERP/backend systems such as D365 Finance & Operations and SAP.
Prepare functional test cases, execute testing, and support UAT and defect resolution.
Prepare user manuals, training materials, and conduct knowledge transfer.
Participate in sprint demos, stakeholder meetings, and project status discussions.
Support related D365 Sales CE configuration including Leads, Opportunities, Business Rules, and Workflows where required.

Required Skills & Experience

5+ years of hands-on experience with Microsoft Dynamics 365 Field Service.
Strong experience with D365 CE / Customer Engagement.
Hands-on expertise in:
Work Orders
Bookable Resources
Schedule Board
Universal Resource Scheduling
Agreements
Inspections
Customer Assets
Price Lists
Field Service Mobile
Working knowledge of Microsoft Dataverse, Power Apps, and Power Automate.
Experience supporting enterprise integrations with SAP, D365 Finance & Operat

📌 Dynamics 365 Field Service Consultant (India)
🏢 NSKH Tech
📍 India