Lead Client Support Engineer (Bengaluru)

Lead Client Support Engineer (Bengaluru)

21 Aug
|
Publicis Groupe Holdings
|
Bengaluru

21 Aug

Publicis Groupe Holdings

Bengaluru

Overview
Why we are looking for you:
At Epsilon, we run on our people’s ideas. It’s how we solve problems and exceed expectations. Our team is now growing, and we are on the lookout for skilled individuals who always set a higher standard by constantly challenging themselves and are experts in building customized solutions in the digital marketing space.
So, are you someone who wants to work with modern technology and enable marketers to create data-driven, omni-channel consumer experiences through data platforms? Then you could be exactly who we are looking for.
Apply today and be part of a creative, cutting-edge and talented team that’s not afraid to push boundaries or take risks.
What you will enjoy in this role:
Creates user information solutions by developing, implementing, and maintaining applications based on latest Microsoft and Cloud platform.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
What you will do:
The “Lead,



Client Support Engineering “ is responsible for implementing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. The position will require an ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements. Candidate is expected to assist in troubleshooting a variety of issues across multiple environments. Candidates should have a grasp of database architecture, solution architecture, web hosting technologies, and system integration using real-time using web-services. The candidate is also expected to act as the key liaison between the client and the Epsilon Operations Support team.
Job Requirements:
Monitor and verify program execution, identification and communication of processing variances (e.g. run time, record c

📌 Lead Client Support Engineer (Bengaluru)
🏢 Publicis Groupe Holdings
📍 Bengaluru

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