Role Overview
This role is responsible for managing candidate and client requirements during UK night hours. The successful candidate will independently manage the floor during the shift, ensuring calls, bookings, cancellations, and email escalations are handled efficiently and professionally.
Role Requirements
Shift: Night shift covering 9:00 PM to 7:00 AM UK time
Key Responsibilities:
Answer incoming candidate and client calls.
Book candidates into ASAP shifts.
Manage shift cancellations and related queries.
Handle and resolve email escalations.
Book and manage available shifts effectively.
Ensure all requests are handled accurately and within the required timelines.
Call Volume: Approximately 12–20 calls per shift, reflecting the lower call volume during UK night hours.
Performance Targets: Minimum call-time and booking targets will apply.
Week Offs: Rotational week offs, which may fall on weekdays or weekends, depending on the rota.
What we are looking for -
The ideal candidate should have:
Prior customer service experience is preferred.




Comfortable and willing to work night shifts.
Strong English communication skills, with the ability to communicate confidently and professionally with candidates and clients.
Good multitasking and organisational skills.
Ability to remain calm and professional while handling calls, cancellations, escalations, and urgent booking requirements.
Immediate joiners are preferred.
Key Selling Points
Opportunity to work independently in a focused UK-facing role.
Relatively low call volume due to UK night hours.
Suitable for candidates with strong customer service and communication skills.
Exposure to candidate bookings, shift management, and UK operations.
Explicit performance expectations around calls and bookings.
About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our busine

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