Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
Role Summary
Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.
Responsibilities
Advanced Fraud Investigation & Strategic Decisioning: Lead complex investigations into high-risk transaction anomalies (including MNR/RNR, high return velocity, promo exploitation, and friendly fraud), constructing robust, evidence-backed frameworks to confidently validate or reject high-value claims
Proactive Defense & Detection Optimization: Translate granular investigation findings into high-impact fraud rules, energetic risk scoring, and preventive controls to actively block emerging attack vectors and reinforce operational security
Cross-Functional Influence & Governance: Uphold total confidentiality across sensitive investigations while driving loss prevention strategy, partnering with key business units (Contact Center, Logistics, Digital Risk) to embed robust controls and continuously refine operational policies
Key Qualifications
Domain Expertise & Analytical Mastery: 3–5+ years of experience in fraud platforms and e-comme