TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a cooperative environment and contribute to the growth of the respective team/program
- Develop a global perspective and understand the nuances of various geographies that the client operates in
Basic Qualifications:
- Bachelor s degree; Fresher (up to 2024 Passed out), 1-2 years experienced profiles are considered but no beyond.
- Good communication skills - both verbal and written
- Demonstrated ability to work in a team
- Sound problem solving ability and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Excellent attention to detail and work with the highest level of accuracy
Preferred Qualifications
- Working Knowledge of MS Office products such as Word and Excel
- Excellent communication and data presentation skills
- Fluent written and spoken English
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.