We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions €” all while ensuring a professional and positive customer experience.
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Key Responsibilities:
€¢ Handle incoming and outgoing calls in a polite and qualified manner.
€¢ Resolve customer queries and complaints efficiently with a problem-solving approach.
€¢ Log and track customer interactions and follow up where necessary.
€¢ Work closely with team members to escalate and resolve complex issues.
€¢ Meet key performance targets including call handling time, resolution rate, and customer satisfaction.
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Requirements:
€¢ Qualification:
Minimum 12th Pass / Graduate (any stream).
€¢ Good communication skills in English required.
€¢ Basic computer knowledge.
€¢ Only experienced candidates can apply.
€¢ Must be comfortable with work from office setup.
- Experience
1 - 4 Years
- No. of Openings
20
- Education
12th Pass
- Role
Customer Support Executive
- Industry Type
Call Centre / BPO / ITES / LPO
- Gender
[ Male / Female ]
- Job Country
India
- Type of Job
Full Time
- Work Location Type
Work from Office
- Face Interview Location
Chinarpark
📌 Customer Support Executive (Chinar Park)
🏢 Dtdc Express
📍 Chinar Park
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