## **🔷 Job Title:** Customer Support Executive

## **🔷 Company:** DTDC Express Ltd

## **🔷 Employment Type:** Full-Time

## **🔷 Location:** Chinarpark, Kolkata

## **🔷 Shift:** Complete Day Shift

**(09:00 AM €“ 05:30 PM or 10:30 AM €“ 07:00 PM)**

**Sunday Fixed Off + Selective Government Holidays**

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## **🔶 Job Summary**

DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.

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## **🔷 Role Responsibilities**

* Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.

* Record customer complaints and ensure proper follow-up and resolution.

* Provide accurate information and maintain a professional tone during calls.

* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.

* Update call records, customer details, and complaint logs in the system.

* Ensure all customer inquiries are resolved within defined timelines.

* Maintain service quality and adhere to company standards and procedures.





* Escalate unresolved issues to the concerned department when required.

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## **🔷 Requirements of the Company**

* Minimum **12th pass / Graduate preferred**.

* **Freshers are NOT eligible** (experience in customer service preferred).

* Strong communication skills in **English, Hindi, and Bengali**.

* Good listening skills and the ability to remain calm under pressure.

* Basic computer knowledge: Email handling, MS Office, and typing skills..

* Professional, polite, and customer-focused attitude.

* Must be punctual and maintain proper attendance.

* Ability to handle continuous customer calls with patience and efficiency.

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## **🔷 Perks**

* Full-time employment under DTDC.

* No sales target, pure inbound customer support.

* Sunday fixed off + selective government holidays.

* Growth opportunities within the organization.

- Experience

1 - 4 Years

- No. of Openings

10

- Education

12th Pass

- Role

Customer Support Executive

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

[email protected]

📌 Looking For Customer Support Executive (Kolkata)
🏢 ProlificHr
📍 Kolkata