People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-rapid growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers,
working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a Technical Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.
Up to shape what's next in finance? Let's get in touch.
What You’ll Be Doing
Handling escalated cases through Jira
Checking Jira to investigate issues, classify accordingly, and assign to a relevant team
Contacting partners and staying in touch with them until the issue is resolved
Overseeing critical service metrics and immediately reacting in case of an incident
Collaborating with other teams globally
Monitoring Revolut's system proactively to prevent incidents
What You'll Need
Experience working in technical support (L1/L2)
The ability to explain complex issues in an easy and understandable manner
Impeccable attention to detail a
📌 Subject Matter Expert (India)
🏢 Revolut
📍 India
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