The ServiceNow ITOM, CMDB, and Asset Management Specialist is responsible for designing, implementing, and maintaining ServiceNow capabilities across IT Operations Management, Service Availability, CMDB/CSDM, and Hardware Asset Management. This role focuses on integrations, data quality, availability calculations, and asset lifecycle automation to support reliable IT services and informed decision -making.

Key Responsibilities


ITOM & Service Availability


- Configure and maintain ServiceNow ITOM and Service Availability modules

- Develop and support availability calculation logic using scripts and service health models

- Ensure accurate service health reporting and operational visibility

CMDB & CSDM

- Design, implement, and maintain CMDB aligned with CSDM best practices

- Build and manage reconciliation rules and data normalization strategies

- Ensure CMDB data accuracy, completeness, and integrity across multiple data sources

HAM / SAM

- Configure Hardware Asset Management (HAM) workflows and lifecycle processes

- Synchronize asset lifecycle states across integrated systems

- Support Software Asset Management (SAM) processes and reporting

Integrations & Development

- Develop REST -based integrations to import and synchronize data from external systems

- Create and maintain Transform Maps for inbound data processing

- Troubleshoot integration issues and optimize performance

ITSM Support

- Support ITSM processes including Incident, Change, and Request Management

- Collaborate with stakeholders to align ServiceNow solutions with business requirements