21 Aug
|
Recognized
|
Bengaluru
21 Aug
Recognized
Bengaluru
- Help design, build and continuously improve the clients online platform
- Research, suggest and implement new technology solutions following best practices/standards
- Take responsibility for the resiliency and availability of different products
- Be a productive member of the team.
Requirements
Roles & Responsibilities
- Act as a Subject Matter Expert (SME) for ServiceNow IT Service Management.
- Lead, collaborate with, and guide the team to ensure high performance and delivery excellence.
- Take ownership of team-level technical and delivery decisions.
- Engage with cross-functional teams and contribute to key technical and business decisions.
- Provide effective solutions to issues impacting the immediate team as well as multiple dependent teams.
- Drive knowledge-sharing sessions to enhance team skills and overall capability.
- Track project progress and ensure timely delivery of application features and enhancements.
Professional & Technical Skills
Must-Have Skills
- Solid proficiency in ServiceNow IT Service Management (ITSM).
- In-depth understanding of IT service management processes and industry best practices.
- Experience with application design and development methodologies.
- Strong troubleshooting and problem-resolution skills for application-related issues.
- Familiarity with ServiceNow integrations and related tools and techniques.
Additional Information
- Minimum of 5 years of hands-on experience in ServiceNow IT Service Management is required.
- Role is based at the Bengaluru office.
- Candidates must have completed 15 years of full-time education.
Benefits
- A challenging, innovating environment.
- Opportunities for learning where needed.