We’re hiring a hands-on Service Desk Engineer focused on IT asset management. You will own the day-to-day lifecycle of corporate IT assets - tracking inventory, imaging and provisioning devices, updating tickets and records, and coordinating shipments and disposals - to ensure accurate, secure, and timely delivery of equipment to users.

Key responsibilities

- Asset lifecycle management: Receive, tag, record, deploy, track and retire laptops, desktops, monitors, peripherals and accessories. Maintain 100% accuracy of physical and logical inventory.

- Imaging & provisioning: Build, maintain and deploy standardized OS images and software stacks (Windows/macOS), using tools such as SCCM, Intune, MDT, or equivalent. Re-image, enroll and handover devices to end users.

- Ticketing & records: Create, update and resolve asset-related service tickets in the ITSM/CMDB system (e.g., ServiceNow). Keep CMDB and spreadsheets synchronized and audit-ready.

- Shipping & logistics: Coordinate packing, courier bookings, pick-ups and returns (domestic and international), including customs paperwork when required. Track shipments and update stakeholders until delivery/return is complete.

- On-site Support & Managed Services: Visit customer locations as required to deliver managed services, including device deployment, installation, configuration, and basic troubleshooting support.

- Device Handling & Spare Management: Carry, handle, and deliver IT assets, spare parts, and replacement devices to customer sites, ensuring safe transportation, proper handover, and installation as per defined standards.

- Hardware diagnostics & repairs: Perform basic hardware diagnostics,



replace components (SSD, RAM, batteries), and coordinate vendor RMA or on-site repairs.

- Compliance & security: Ensure secure data wiping, encryption and asset disposal (e-waste) according to policy. Maintain records for audits and license compliance.

- Process & documentation: Maintain SOPs for imaging, asset tagging, shipment handling, and inventory audits. Propose continuous improvements to reduce SLA breaches and inventory discrepancies.

- Stakeholder coordination: Liaise with Service Desk, Procurement, Vendors, and Regional teams for timely procurement, delivery, and vendor escalations. Provide regular status updates to the SDM and local Manager.

- Periodic audits & reporting: Run periodic inventory reconciliations, support audits, and provide KPIs (asset accuracy, imaging success rate, ticket SLA compliance, on-time shipments).

Required skills & experience

- 2–4 years’ experience in IT support, asset management, or service desk environment with a explicit emphasis on asset tasks.

- Hands-on experience with OS imaging and provisioning tools (SCCM, Intune, MDT, Ghost, or similar).

- Experience with ITSM/CMDB platforms (ServiceNow, JIRA Service Desk, or similar) and confident in updating tickets/records.

- Strong hardware knowledge: laptops,



desktops, peripherals and basic repairs/diagnostics.

- Demonstrated experience arranging and tracking domestic/international shipments and working with couriers/vendors.

- Proficient with Excel and basic database/reporting skills; comfortable preparing audit-ready reports.

- Good verbal and written English. Kannada/Hindi or other local language is a plus.

- Highly detail-oriented, organized, and customer-focused with strong communication skills.

Nice-to-have

- ITIL Foundation certification.

- Prior experience with dedicated ITAM tools (ServiceNow, Snipe-IT).

- Experience with mobile device management (MDM) policies and encryption (Autopilot, ABM enrollment,BitLocker, FileVault).

- Exposure to vendor RMAs and customs/import documentation.

Deliverables & KPIs (example)

- Inventory accuracy: ≥ 98% reconciliation rate during periodic audits.

- Imaging success rate: ≥ 98% first-time image deployment.

- Ticket SLA: ≥ 95% of asset-related tickets updated/closed within SLA.

- Shipment on-time delivery: ≥ 98% tracked deliveries completed on schedule.

Behavioral competencies

- Strong ownership and accountability.

- Proactive communicator who escalates when needed.

- Comfortable working in a fast-paced, multinational environment.

- Team player with a practical, process-improvement mindset.

Other

- Working hours: IST, may include occasional shifts for shipping windows or urgent device rollouts.

- Availability: Immediate or notice period considered.

- Compensation: Competitive, based on experience

📌 Service Desk Engineer (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru