About Broadway

Broadway is a first-of-its-kind experiential retail destination that seamlessly blends commerce with culture. Designed as a physical ecosystem for digital-first D2C brands, we bring over 200 trendsetting labels across fashion, streetwear, beauty, and wellness directly to consumers. With presence in key metro cities like Delhi, Hyderabad, Pune, and Mumbai, Broadway is more than a marketplace—it is an immersive playground featuring live events, creator studios, and community workshops that reshape the contemporary shopping experience.

Position Overview

We are seeking an accomplished and analytically rigorous Logistics & Operations Lead with 6–8 years of relevant experience to design, launch, and scale our premium Home Services and In-Home Trials network. This role is responsible for building the operational infrastructure that bridges our digital shopping platform with the physical customer experience at their doorstep.

The ideal candidate brings substantial expertise in mobile field-force management and third-party logistics (3PL) optimization,



paired with a strong grasp of gig-economy dynamics and on-demand service delivery. This is a rare individual capable of operating fluently across both ground-level field operations and executive-level business analytics, ensuring consistent service excellence alongside sound unit economics.

Candidates with prior operational leadership experience at hyper-local home services platforms (e.g., Urban Company, Yes Madam) are strongly preferred.

Key Responsibilities

Fleet Management & Operations
Rider Network Development: Design, launch, and manage a dedicated field service fleet optimized for time-sensitive home delivery, product trials.
Onboarding & Training: Establish comprehensive standard operating procedures (SOPs), onboarding processes, grooming standards, and technical training programs to ensure a consistently premium in-home customer experience.
Capacity Planning: Lead demand forecasting, shift scheduling,

📌 Logs Lead (Gurugram)
🏢 Broadway
📍 Gurugram