SAP SD (Sales & Distribution)

- Configure and support:
- Inquiry & Quotations
- Sales Orders
- Deliveries
- Billing
- Pricing
- Credit Management
- Returns & Rebates

- Gather business requirements and prepare functional specifications.
- Conduct workshops with business stakeholders.
- Manage SD integrations with MM, FI, PP, WM/EWM, and TM.

SAP CS (Customer Service)

- Configure and support:
- Service Notifications
- Service Orders
- Contracts & Warranties
- Installed Base Management
- Resource Planning
- Repair & Maintenance Processes

- Support after-sales service and field service processes.
- Design service management solutions aligned with business requirements.

Leadership Responsibilities

- Lead implementation and rollout projects.
- Manage offshore/onshore teams.
- Drive solution design discussions.
- Handle client escalations and issue resolution.
- Mentor junior consultants.
- Support cutover, go-live, hypercare, and post-production support

📌 SAP SD Customer Service Role (Hyderabad)
🏢 Capgemini
📍 Hyderabad