Associate | Technical Support | Network Operations Center

We are hiring Associates with experience in Technical Support, Help Desk, or Network Operations. The ideal candidate should have knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux, and ticketing tools. Candidates must possess strong troubleshooting and solid communication skills.

Experience: 1-3 Years

Location: Hyderabad

Employment Type: Full-Time

Shift: US Flexible (Mon - Fri) | Fixed Week offs

Roles & Responsibilities:

- Provide Level 1 technical support via phone, email, and ticketing systems.
- Monitor network alerts and respond within SLA timelines.
- Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues.
- Process maintenance requests and coordinate dispatches.
- Update customers on open incidents and ensure timely resolution.
- Escalate complex issues to Tier 2/Tier 3 support teams.
- Maintain accurate documentation and ticket updates.




- Collaborate with internal teams to ensure service excellence.

Required Skills:

- Network Operations Center (NOC)
- Technical Support
- Help Desk
- TCP/IP
- DNS
- LAN/WAN
- Windows
- Linux / Unix
- Troubleshooting
- Ticketing Tools
- Network Monitoring
- Customer Support
- Incident Management
- SLA Management

Preferred Skills:

- CCNA
- CCENT
- CompTIA Network+
- CompTIA A+
- Networking Fundamentals

Education:

- Any Graduate

Recruiter Details:

Muhammad H
HR - Talent Acquisition
(phone hidden)
[email protected]

Interested candidates can share their updated CV via Email or WhatsApp.

"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]"

📌 Associate (Hyderabad)
🏢 Sutherland
📍 Hyderabad