Roles and Responsibilities :

- Build robust relationships with new and repeat customers by understanding their holiday needs.
- Deliver excellent customer service and identify sales opportunities.
- Handle customer interactions primarily over the phone, with occasional digital channels.
- Achieve key KPIs including handling time, conversion, revenue, and service quality.
- Use booking tools to create tailored holiday packages.
- Take ownership of learning, development, and continuous improvement.
- Find effective solutions that benefit customers, the business, and colleagues.

Job Requirements :

- 1-6 years of experience in BPO sales or inside sales with a focus on international voice process .
- Strong background in cross-selling and upselling techniques for increasing revenue growth.
- Excellent English language proficiency with the ability to communicate effectively over phone calls.

- Should be flexible to work in rotational shifts including night shifts

📌 Travel Advisor (Hyderabad)
🏢 Teletext India
📍 Hyderabad