FYERS is a rapid-growing, award-winning trading and investment platform designed for active traders and investors. We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value to our diverse customers, employees, and communities. With over 800,000 customers and recognized as the ET Best Bootstrapped Startup of the Year 2023.

Why Join Us:

​

• Immerse yourself in the dynamic world of capital market and financial services.

• Shape the future of digital finance by working on groundbreaking projects.

• Collaborate with a diverse team of experts and visionaries.

• Elevate your career with continuous learning and growth opportunities.

Requirements

We
are building a dedicated Community Management Team from scratch to
establish, grow, and nurture Fyers presence across Reddit, Quora, WhatsApp, and
Telegram. This team will act as the brand’s direct voice and ears within
organic investor communities.

As
a Community Executive, you’ll be responsible for launching, managing,
and scaling these channels while ensuring high-quality engagement, accurate
brand representation, and real-time issue escalation.

Key
Responsibilities

1.
Community Engagement: Reddit, Quora, WhatsApp & Telegram

- Establish and manage official
Fyers groups/handles on Reddit, Quora Spaces, Telegram Channels, and
WhatsApp Communities.

- Respond actively to queries, tag
relevant internal updates, clarify doubts, and moderate discussions with
empathy and accuracy.

- Build strong relationships with
high-value contributors/influencers to organically improve Fyers
reputation.

- Proactively participate in
finance-related threads even outside official channels to improve
visibility and authority.

2.
Content Creation & Platform Strategy

- Create and execute a content
calendar tailored for each platform—Reddit AMAs, Quora responses, Telegram
knowledge drops, and WhatsApp updates.

- Draft responses, user education
material, product explainers, memes, or insights that match the tone of
each platform.

- Collaborate with the Product,
Support,



and Marketing teams to translate updates and features into
community-friendly formats.

- Track trending discussions in
Fintech groups/channels and use those insights to initiate relevant
threads/posts to keep Fyers top of mind.

3.
Community Growth

- Strategize and execute community
growth plans to meet the target of 20,000 engaged followers/members per
platform by March 2026.

- Plan and run campaigns (e.g.,
polls, feedback sessions, contests, invite-only Q&As;) to increase
retention and member activity.

- Identify and onboard community
champions, moderators, or user volunteers to drive peer-to-peer
engagement.

- Partner with external communities
or influencers for co-hosted discussions or cross-promotion opportunities.

4.
Community Health Monitoring & Reporting

- Track daily, weekly, and monthly
engagement levels, member growth, content performance, and sentiment
trends.

- Prepare structured Community
Health Reports that include:

- Member activity (DAU/WAU/MAU)

- Engagement rate by content type

- Sentiment classification (Positive/Negative/Neutral)

- Top-performing posts and common queries

- Red flags or escalated concerns

- Share these insights with the ORM
manager and incorporate learning into content planning and user engagement
strategies.

5.
Internal Coordination & Escalation

- Act as the first line of
escalation for any potential misinformation, regulatory concerns, or viral
user complaints.

- Work closely with:

- Support Team – for ticket follow-ups or resolution tracking

- Compliance Team – to ensure all responses follow regulatory norms

- Product Team – to stay updated with roadmap changes and upcoming features

- Marketing – for campaign alignment and
engagement strategy

- Escalate repetitive or critical




concerns to stakeholders with clear context and RCAs.

Required
Skills & Qualifications

- Deep familiarity with Reddit
(threads/moderation/AMAs), Quora (Spaces and contributor strategy),
Telegram (bot/channel management), and WhatsApp (broadcast/community
features)

- Excellent communication skills,
especially written English.

- Strong copywriting, storytelling,
and content ideation abilities

- Experience with ORM or social
listening tools like Locobuzz, Sprinklr, Brandwatch, or community
tools like Discourse, Combot, Notion, Google Forms, Typeform

- Strong analytical skills and
comfort with reporting tools (Excel, Google Sheets, basic dashboards)

- Ability to work cross-functionally
and manage feedback loops across teams

- Self-starter with a bias for
action and a passion for fintech, investing, or trading communities

What
You'll Gain

- The opportunity to build a
zero-to-one community strategy at one of India’s leading stockbroking
platforms

- High visibility and
cross-functional collaboration

- Real ownership over channel
performance and growth metrics

A chance to shape how 100,000+ users interact with and perceive Fyers
across social platforms

Benefits

Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritizes your overall wellness and happiness.

Talent
Acquisition Team

We are

Excellent Place to Work ® Certified ™

Recognized
by Great Place to Work ® India

📌 Senior Executive- Community Management (Bengaluru)
🏢 Important Group
📍 Bengaluru