The Invoicing & Collection Controller is responsible for ensuring the accurate and timely invoicing of Business Partners for services provided to their customers, managing collection and recovery activities, performing cash allocation and reconciliation, and administering commission settlements for Business Partners and Brokers.
The role contributes to effective cash flow management, revenue realization, stakeholder satisfaction, and operational excellence by maintaining solid controls, accurate reporting, and continuous process improvement across the invoicing, collection, and commission settlement lifecycle.
Key Responsibilities
Invoicing Management
Issue accurate invoices to Business Partners in accordance with contractual agreements.
Ensure invoices are distributed within agreed timelines.
Respond to invoice-related questions and queries from Business Partners.
Maintain invoicing records and supporting documentation.
Ensure invoice accuracy, completeness, and compliance with internal procedures.
Collection & Recovery Management
Govern collection activities related to invoices under management.
Establish and maintain regular communication with Business Partners to facilitate collections.
Monitor overdue balances and follow up on outstanding payments.
Notify Business Partners regarding outstanding invoices.
Support reduction of aged receivables and collection risks.
Cash Allocation & Reconciliation
Perform cash allocation and reconciliation of received payments against invoices.
Investigate and resolve payment discrepancies.
Ensure accurate posting and application of customer payments.
Maintain financial data accuracy and integrity.
Credit Management
Evaluate new credit requests and support credit review activities.
Monitor customer payment behaviour and identify collection risks.
Escalate issues where necessary to minimize financial exposure.
Support implementation of appropriate credit control processes.