Responsibilities
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
equipment for availability and performance.
Server monitoring: Track server health, CPU/memory utilization, and
escalate hardware/software alerts.
Ticket handling: Follow SOPs for incident logging, categorization, and
resolution; update tickets with accurate status.
Escalation management: Escalate unresolved issues to L2/L3 teams per
defined SLA timelines.
ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
and update stakeholders.
Vendor coordination: Liaise with hardware/software vendors for RMA,
patching, and support cases.
SOP compliance: Ensure all actions are aligned with documented SOPs and
governance standards.

Skills & Qualifications
Basic knowledge of network devices (switches, routers, firewalls) and server
monitoring tools.
Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
Solid communication skills for ISP/vendor coordination.
Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.

📌 NOC Monitoring (Chennai)
🏢 Neurealm
📍 Chennai