Position : Head - Cloud Collections & Strategy

Department : C&P; Collections

Function : Service Operations

Location : Noida

Reports to : Head - National Collections – SME

POSITION SUMMARY

We are seeking an experienced Head - Cloud Collections & Strategy to drive
revenue collections and improve cash flow across our SaaS business portfolio.
The role will be responsible for managing customer receivables, reducing overdue
payments, minimizing bad debt, and ensuring timely collections from enterprise
customers.

The ideal candidate should have a robust understanding of both SaaS
subscription/usage-based business models alongwith Telecom Products.

Candidate will lead collection teams, develop effective collection strategies,
monitor customer payment behavior, and work closely with Sales, Finance,
Customer Service, Legal, and Operations teams to achieve collection targets.

PRINCIPAL ACCOUNTABILITIES
* Lead and manage regional collections operations for SaaS customers and
Telecom Customer.
* Develop and execute collection strategies to improve recovery rates and




reduce outstanding receivables.
* Monitor customer payment trends, identify risk accounts, and drive proactive
collection actions.
* Ensure achievement of collection, DSO (Days Sales Outstanding), and bad debt
targets.
* Work closely with Sales, Finance, Customer Success, Operations, and Legal
teams to resolve payment issues and customer disputes.
* Build strong customer relationships to facilitate timely payments while
maintaining customer satisfaction.
* Drive process improvements, automation, and reporting to enhance collection
efficiency and Customer NPS w.r.t. Billing and Collections.
* Provide regular performance reviews, forecasts, and collection insights to
senior management.
* Lead, mentor, and develop collection teams across the region.
* Manage external collection agencies and ensure adherence to agreed SLAs/KPIs
and compliance requirements.
* Conduct regular reviews with senior management and prov

📌 Head - Cloud Collections & Strategy (Noida)
🏢 Tata Teleservices
📍 Noida