Job Description – Senior -Business Analyst
Experience: 3–5 years | Location: Chennai |
About the Role:
We are looking for a Business Analyst who can act as the bridge between our customers and our product and engineering teams. You will work closely with B2B SaaS customers to understand their business workflows, translate their needs into explicit functional requirements, and guide them through onboarding and implementation. The ideal candidate is comfortable with APIs and system integrations at a working level, actively uses AI tools (such as Claude, ChatGPT, or similar) to accelerate analysis and documentation, and — above all — can explain technical concepts to non-technical stakeholders in simple, everyday language.
Roles and Responsibilities:
Guide customers through the onboarding and implementation process, ensuring a smooth and positive experience.
Understand and map customer business workflows end to end; analyze them to recommend process improvements and the right product configuration.
Document business processes, use cases,
and customer scenarios; create clear functional requirement documents and implementation tasks.
Translate conceptual customer requirements into well-structured functional requirements that engineering teams can act on without ambiguity.
Communicate technical concepts (APIs, integrations, automations, product behavior) to customers in clear, layman-friendly terms — and translate customer language back into precise requirements for internal teams.
Create process models, workflow diagrams, specifications, and charts to provide clear direction to engineering and clarity to customers.
Work with REST APIs at a functional level — read API documentation, understand request/response structures, and scope integration requirements between systems.
Leverage AI tools (e.g., Claude, ChatGPT, Gemini) in day-to-day work for drafting documentation, summarizing requirements, analyzing workflows, and preparing test scenarios — with sound judgment on accu
📌 Senior Business Analyst (Chennai)
🏢 Zuper
📍 Chennai