Job Summary

Role Purpose

Ensure the safe, reliable and compliant operation of data pipelines and AI/ML solutions across the bank by:

Proactively monitoring data quality, data flows and AI/ML model performance in production.
Detecting and escalating issues early (e.g., data breaks, model drift, bias, performance degradation).
Coordinating remediation with Technology, Data, and Business/Risk owners.
Supporting adherence to model risk, data governance and regulatory requirements for AI.

The role acts as the “control tower” for live data & AI operations, helping to maintain trust, stability and compliance in all AI‑enabled processes

Key Responsibilities

Strategy

Data & Model Monitoring Operations
Operate and enhance monitoring frameworks for production data pipelines and AI/ML models.
Track key indicators such as:
Data availability, timeliness, completeness, consistency and accuracy
Model performance (e.g., accuracy, AUC, precision/recall, stability, error rates)
Model and data drift, out‑of‑distribution behaviour, and bias indicators.




Review monitoring dashboards and alerts; triage and prioritise issues based on risk and impact.

Business

Identify opportunities to enhance monitoring coverage, automation and alert quality (reducing false positives/negatives).
Partner with Engineering and AI CoE teams to improve observability tooling (e.g., logging, metrics, tracing, model monitoring platforms).
Contribute to the design and testing of recent monitoring controls for emerging AI use cases (e.g., generative AI, NLP, real‑time scoring).

Processes

Runbook & Process Management
Develop and maintain standard operating procedures (SOPs), runbooks and playbooks for data & AI monitoring and incident response.
Document common failure modes, known issues and standard resolutions.
Continuously refine processes to improve speed, quality and consistency of responses.

People & Talent

Lead through example and demonstrate the bank’s culture and values

Risk Management

Incident Ma

📌 Specialist, Data (Chennai)
🏢 Standard Chartered India
📍 Chennai