Company Description OMS Guru Solutions Pvt. Ltd. develops software that helps eCommerce retailers process, fulfill, and ship orders from leading marketplaces and shopping carts using top carriers. The platform consolidates and streamlines multichannel orders through an easy-to-use online interface, enabling merchants to manage fulfillment, export data, and print packing slips efficiently and accurately. Though the product is relatively young, its tools and services have been tested and refined in real online marketplaces. OMS Guru focuses strongly on customer needs and is committed to building one of the best online order management solutions for merchants. The company currently processes and reconciles orders worth more than 200 Cr GMV per month.
Role Description The Customer Support Associate is a full-time, in office role based in Ahmedabad. This position is responsible for handling customer inquiries via phone, email, and chat, providing timely and accurate information about OMS Guru’s products and services. The associate will troubleshoot user issues,
guide customers through system features, and coordinate with internal teams to resolve technical or account-related concerns. Daily tasks include documenting interactions in the support system, following up on open tickets, and maintaining high standards of customer satisfaction. The role may also involve assisting in onboarding new merchants, sharing product best practices, and identifying opportunities to improve the overall customer experience.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and Customer Experience.
Ability to contribute to revenue and engagement through consultative Sales and upselling when appropriate.
Experience in Training customers or team members on product features and workflows.
Excellent verbal and written communication skills in English; additional local languages are an advantage.
Comfort using SaaS platforms, ticketing tools, and basic CRM s