Role Summary:
We are seeking HR Operations Associates to support end-to-end Hire to Retire (H2R) processes for a global client.
The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.
German language fluency is mandatory.
German Language Specialist with knowledge in HRO9
English Language Specialist with knowledge in HRO
The shift timings are 11:30 AM to 8:30 PM IST
Location: PAN India
Key Responsibilities:
A. HR Helpdesk Advisory (Tier1)
Handle HR queries related to Compensation, Advantages, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.
B. Hire-to-Retire Transactional Activities
Process Workday HCM updates across the employee lifecycle.
Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.
C. Learning and Development
Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration
D. Data Quality
Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.
Required Skills Qualifications-
Fluency in German (B2C1).- Bachelor’s degree in HR, Business, Commerce, or related fields.
3 to 8 years of HR Shared Services experience.
Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
Behavioral Skills
Strong communication and customer service orientation.
Ability to work in 247 operatio