Career Opportunities Job Code: IJP-Executive - Customer Engagement (Agency)
Position
Executive – Customer EngagementNo. of Positions1
Department
OperationsFunctionOperations Agency
Reporting to
Sr. Manager - Customer EngagementBand5
Location
KarnalLast date of submission
Key Responsibilities:
· Managing office administration assets and upkeep of the same.
· Agents Contracting
· Recent Business Processing
· Banking of Initial & Renewal Premium
· Managing Petty cash & vendor payments
· Retention of Surrender Requests
· Execution of all Service Requests - Post Policy Issuance
· Reverting on customer queries and complaints
· Maintaining high NPS Scores
· Life Claims processing
· Handling compliance issues.
· Audit Rating
Measure of Success:
Service to Delight-NPS-90 & 3 days TAT
Customer Engagement - 70%
Surrender Retention - 70%
NPS-90
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests

📌 Executive - Customer Engagement (Agency) (India)
🏢 Axis Max Life Insurance
📍 India