Career Opportunities Job Code: IJP-Asst Mgr Customer Engagement
Position
Asst Mgr – Customer EngagementNo. of Positions1
Department
OperationsFunctionField Operations
Reporting to
Sr Manager - Customer EngagementBand5A
Location
Gurgaon1Last date of submission
Key Responsibilities:
· Managing office administration assets and upkeep of the same.
· Agents Contracting
· Current Business Processing
· Banking of Initial & Renewal Premium
· Managing Petty cash & vendor payments
· Retention of Surrender Requests
· Execution of all Service Requests - Post Policy Issuance
· Reverting on customer queries and complaints
· Maintaining high NPS Scores
· Life Claims processing
· Handling compliance issues.
· Audit Rating
Measure of Success:
· Service to Delight-NPS-90 & 3 days TAT
· Customer Engagement - 70%
· Surrender Retention - 70%
· NPS-90
· 100% Banking with 24 hours.
· Vendor payment TAT should be < 10 days
· Surrender Requests

📌 Assistant Manager (India)
🏢 Axis Max Life Insurance
📍 India