Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the prospect to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.
Service Engineer EA
14888
Permanent
Full Time
Sales & Customer Service
Festo Vietnam
Responsible for performing service activities and responding to technical inquiries remotely and on-site at customer locations. Provide product support and troubleshoot technical issues to ensure timely and effective resolution.
Key Responsibilities
Impact on Business
Remote and on-site support service on Festo products
Troubleshooting, commissioning, dimensioning of Festo products
Initiation of On-Site Support if necessary
Case escalation if problem solving is not possible. (Hand over to Service Coordinatoror next level support)
Ensures compliance with agreed dates and timelines
Transferring of expert knowledge to Festo colleagues
Planning, documentation and reporting of service/support activities
Flexibility in working times
Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)
Any other adhoc tasks from line manager from time to time
Communication with internal and/or external Customers, Suppliers as well as Third Parties
Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.
Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary
Innovation and Change
Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
Development, maintenance and execution of test and simulation (after sale
📌 Service Engineer EA (Nagercoil)
🏢 Festo
📍 Nagercoil
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