Key Responsibilities:
* Handle region-wise dental/clinical technical queries from customers, partners, or internal teams.
* Provide accurate, clear, and professional clinical guidance over calls and other communication channels.
* Manage calling processes related to customer queries and support.
* Understand customer concerns and resolve queries efficiently within defined TAT.
* Coordinate with internal teams (Operations, Planning, etc.) for complex query resolution.
* Maintain proper documentation of calls, queries, and resolutions in CRM/system tools.
* Ensure high customer satisfaction by delivering empathetic and solution-oriented support.
* Stay updated with dental products, procedures, and regional requirements.
* Follow SOPs, quality standards, and compliance guidelines.
Required Skills & Competencies:
* BDS qualification with 1–2 years of relevant experience
* Strong clinical knowledge and ability to explain concepts clearly
* Excellent communication and calling skills
* Customer-focused mindset with problem-solving ability
* Ability to handle region-wise responsibilities and language preferences (preferred)
* Basic knowledge of CRM systems and MS Office
* Positive documentation and follow-up skills.
Preferred Candidate Profile:
* Experience in customer service or clinical support
* Comfortable with calling-based processes
* Ability to manage multiple queries and work in a fast-paced environment.