Job Summary

The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team, while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding and adoption expertise to prepare Customer Success teams and customers for current products and features.

Job Title

Team Lead - Readiness and Adoption

Location

Hyderabad, India (Hybrid/Onsite-per business requirement)

Work timing

1PM IST to 10PM IST (Or as per business requirement)

Key Responsibilities

- Lead, coach, and manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Good products through 1:1s, team meetings, performance reviews cycles & other methods.
- Ensure team members alignment with region specific workplace policies.
- Assess upcoming product changes to determine customer and internal impact, identify stakeholders, and understand project requirements.
- Collaborate closely with Readiness Program Manager colleagues, especially because of the overlap between Agents for Good and other Blackbaud products.




- Support readiness projects from kickoff through enablement by contributing to completion of tasks.
- Support customer communication and adoption efforts in collaboration with Customer Success, Marketing, and Products.
- Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent, guiding them through set up, configuration, and early usage through a mix of 1:1 and scaled experiences.
- Successfully lead customers through a structured onboarding journey from inception through adoption to drive readiness, activation, and adoption, ensuring they are prepared, confident, and actively using AI capabilities quickly.
- Deliver change management support by helping teams adopt new AI-driven workflows and integrate insights into day-to-day operations.

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📌 Agents For Good Readiness Lead (Hyderabad)
🏢 Blackbaud
📍 Hyderabad