Meet Our Team:

This role will be a part of our expanding consulting business which provides a fantastic opportunity to work with an industry leading collaborative and innovative team along with the latest and greatest, cutting edge Pega technology.

Pegasystems is seeking

Client Success Journey Designers

who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to valueensuring adoption, satisfaction, and sustained impact.

Picture Yourself at Pega:

Co-design the client success journeyfrom vision to value using thePega blueprints, journey maps, and testable value hypotheses as a Solution Designer.

Champion Blueprint based Rapid Delivery.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AIenabled tools are used to enhance learning, improve engineering efficiency, and support better decisionmaking across the cloud platform.

We expect everyone to apply critical thinking to all AIgenerated outputsvalidating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacydriven integration, and you will play an active role in that journey.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AIenabled tools are used to enhance learning, improve engineering efficiency, and support better decisionmaking across the cloud platform.

We expect engineers to apply critical thinking to all AIgenerated outputsvalidating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacydriven integration, and you will play an active role in that journey.

What You'll Do at Pega:





- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
- Translate strategy into action with MVP definitions, outcome-based road maps, and prioritized backlogs tied to OKRs/KPIs.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.

- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections)
- Step up to play Scrum Master or a Pega Business Architect role as required

- Advise on Pegasystemsdelivery methodology and how this can be harmonized with a clients methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.
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Who You Are:

You are a Designer for Customer Successa confident facilitator, negotiator, and storyteller who can move seamlessly from the whiteboard to the boardroom. You make ambiguity actionable, connect ideas to outcomes, and inspire teams and executives alike. You balance creativity with pragmatismand never lose sight of measurable value. You thrive on cocreating client success journeys, blending design thinking with business acumen to deliver outcomes that matter.





You demonstrate a strong Growth Mindsetembracing curiosity, continuous learning, and adaptability in a fastchanging technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, qualitydriven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

- 12-15 years in consulting/technology/ GTM with 4+ years leading cross-functional engagements and/or product/program work; proven track record designing client journeys, conflict resolution, stakeholder mediation and landing measurable business outcomes.
- Experience in managing resources in Matrix or non-direct reporting structures
- Knowledge of cloud migration strategies and legacy modernization approaches
- Demonstrated ability to build trusted advisor relationships at multiple organizational levels.
- Executive-caliber written communication; storytelling; ability to simplify complex concepts into crisp narratives. Practical Agile experience (Scrum/Kanban); skilled in discovery-to-delivery orchestration and backlog management.
- Certifications (nice to have):PMP(preferred), PSM/CSM, PRINCE2, SAFe POPM/Lean Portfolio, Service Design (e.g., SDN)

Travel Requirements:

- 25% domestic Travel periodic travel for co-design workshops, executive playbacks, and key launches (may vary by client phase).

Pega Offers You:

- Gartner Analyst acclaimed technology leadership across our categories of products.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, versatile, and fun work environment.
- Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
- An opportunity to work in an organization that actively invests in AIenabled learning, innovation, and responsible adoption across its engineering practices

📌 Project Delivery Leader (Hyderabad)
🏢 Pega
📍 Hyderabad