Assistant Manager (Hyderabad)

Assistant Manager (Hyderabad)

21 Aug
|
PolicyBazaar
|
Hyderabad

21 Aug

PolicyBazaar

Hyderabad

Roles and Responsibilities

- Manage a team of customer support agents to achieve targets such as AHT, CSAT, NSAT, Shrinkage, Attrition, Inbound calls handling.

- Ensure excellent communication skills among team members and resolve conflicts effectively.

- Monitor call quality and provide feedback to improve overall performance.

- Develop strategies to reduce shrinkage and attrition rates within the team.

- Collaborate with other departments (e.g., Domestic Process) to ensure seamless service delivery.

Desired Candidate Profile

- 4-9 years of experience in BPO industry with expertise in Customer Support/Call Centre workplace.

- Strong knowledge of Voice Processing/Voice Support processes and tools.

- Excellent leadership skills with ability to manage teams effectively.

- Ability to analyze data reports like AHT, CSAT, NSAT etc. to drive business decisions.

📌 Assistant Manager (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad

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