Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do
- Help balance increased marketing complexity and diminishing marketing resources.
- Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
- Role requires Digital Marketing Ads Promotion creation design
- The planning, executing, tracking and analysis of direct marketing campaigns.
- These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for
- 1-3 Years of Experience in Troubleshooting and Customer Service or Technical Support environment (Chat & Phone)
- Good understanding of HTML, CSS & JavaScript
- Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)
- Positive understanding of Digital Marketing domain
- Knowledge on any of the Ad Servers would be an additional benefit
Roles and Responsibilities:
- Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
- Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat
- Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and or improvement and working at a fast pace.
- Solve end users issues using innovative techniques identifying efficiency gains and conducting root cause analyses.
- Be an Incredible Communicator: Able to interpret queries of the end user and address end users requests or concerns in a timely manner with an aptitude for building strong client relationships
- Ability to adapt and adjust communication style when dealing with customers with different cultures and practices