- Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by understanding their needs, addressing issues promptly, and escalating complex cases when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Job Requirements :
- 0-2 years of experience in an International BPO setting specifically handling CSE (Customer Support Executives) roles.
- Strong proficiency in Hindi language is required; knowledge of English is also essential.
- Experience working on Inbound Voice Processes (IVR) systems is preferred but not mandatory.