21 Aug
|
Nameless
|
Ahmedabad
21 Aug
Nameless
Ahmedabad
Position: Customer Success/Sales Engineer (Cloud Observability)
Company
Description:
Middleware is a fast -growing and well -funded
startup with a mission to help organizations gain insights and visibility into
their complex systems and applications. Our observability platform is designed
to provide real -time monitoring and alerting capabilities alongside advanced
analytics and reporting tools. We are passionate about delivering a world -class
cost -effective product and providing exceptional customer service. We are
looking for talented individuals who share our values and vision to join our
team.
About
the role:
As a Customer Success Engineer you will be the
bridge between our customers and our platform, ensuring they have a seamless
and successful experience throughout their journey. You will collaborate
closely with our sales, product, and engineering teams to provide technical
expertise and support that drives customer satisfaction and loyalty.
Requirements
Key responsibilities include:
1. Technical
Success and Solutions: Serve as the primary technical point of contact
for strategic accounts, designing future proof solutions and growth
strategies.
2. Customer Onboarding: Guide
customers through the onboarding process, assisting with platform setup,
integration, and training to ensure a smooth adoption.
3. Proactive Monitoring: Monitor customer accounts for potential issues and proactively address any
technical challenges to optimize their experience.
4. Technical Troubleshooting: Diagnose and resolve complex technical issues, working closely with the
engineering team to ensure prompt resolution.
5.
Product Knowledge and Training: Develop a deep understanding of our platform and keep up -to -date
with the latest features and enhancements. Conduct training sessions and
write comprehensive technical documents for customers to maximize their
product utilization.
6. Customer Feedback and Advocacy: Actively gather feedback from customers, sharing insights with
the product team to drive continuous improvement. Be a customer advocate
within the company.
7. Renewals
and Upsells: Collaborate with the
sales team to identify upsell opportunities and act as the technical expert
when required throughout the renewal process