The Sales Assistant Manager – Merchandisers will support pan-India sales and merchandising operations by enabling effective product demonstrations, strengthening product knowledge across teams, and ensuring a high-quality customer experience. This role requires hands-on experience in home appliance demonstrations, strong communication skills, and close coordination with sales teams, merchandisers, and customers.
Key Responsibilities
- Deliver clear, engaging, and impactful product demonstrations for internal sales teams, merchandisers, and channel partners.
- Support CSD merchants and retail partners by explaining product features, benefits, and correct usage.
- Communicate professionally with customers to address product queries, provide usage guidance, and resolve basic troubleshooting issues.
- Respond to customer queries received through email and e-commerce platforms such as Amazon Seller Central.
- Ensure consistent dissemination of product knowledge across merchandising and demonstration teams nationwide.
- Act as a liaison between sales teams, merchandisers, and customers to improve product understanding and adoption.
- Share structured feedback from the field regarding customer concerns, product performance, and training needs.
Qualifications & Experience
- Education: Graduate in any discipline.
- Experience: 4–8 years of experience in product demonstration or sales roles within the home appliances industry.
- Prior experience supporting or managing demonstrator and merchandiser teams is preferred.
Skills & Competencies
- Strong product demonstration and presentation capabilities.
- Good verbal communication skills in English.
- Basic computer proficiency, including MS Excel.
- Customer-centric approach with polite and professional communication.
- Ability to manage customer interactions through email and online platforms.
Perks & Benefits
- Competitive salary with quarterly performance-linked incentives.
- Statutory advantages including bonus, PF, gratuity, and other applicable benefits.
- Alternate Saturdays off.
- Office-based role at the Head Office in Khar West, located within a short walking distance from the railway station.
- Preference for candidates residing along the Western railway line.
Key Skills
Product Demonstration · Technical Demonstrations · Merchandising Support · Customer Communication · Sales Enablement