21 Aug
|
Nameless
|
Bengaluru
21 Aug
Nameless
Bengaluru
Job Purpose:
To build long -term relationships with individual donors
through regular communication, engagement, and retention strategies, ensuring
continued support for APD’s programs.
Key Responsibilities:
- Donor
Communication & Engagement
- Conduct
regular follow -up calls to existing donors.
- Share
impact stories, reports, and updates via WhatsApp, email, and calls.
- Send
thank -you notes, certificates, and festival greetings to donors.
- Retention
Campaigns
- Implement
donor retention and reactivation campaigns.
- Promote
monthly giving and donor upgradation programs.
- Track
donor lapses and engage with timely follow -ups.
- Data Management
- Maintain
accurate donor information in CRM/Salesforce.
- Record
dispositions, call feedback, and communication history.
- Reporting
& Coordination
- Generate
weekly/monthly donor retention reports.
- Coordinate
with program and finance teams for donor queries, receipts, and reports.
- Donor
Servicing
- Ensure
timely issuance of 80G receipts and acknowledgments.
- Handle
donor inquiries and resolve issues with empathy and professionalism.
Requirements
Key Skills & Requirements:
- Graduate
with 1–3 years of experience in donor management, telecalling, or
fundraising.
- Excellent
communication and interpersonal skills.
- Ability
to build rapport and trust with donors.
- Proficiency
in MS Office and CRM systems (Salesforce preferred).
- Fluency
in English, Kannada, and/or Hindi.