Dalal & Mehta Immigration Law Firm | Virtual Firm Based in New Jersey

Are you a polished professional with a warm, client-focused approach? Dalal & Mehta Immigration Law Firm is seeking a Receptionist to join our team. This position is the first touchpoint for our clients—ensuring every call and email reflects the care, professionalism, and excellence of our firm.

Dalal & Mehta is a trusted immigration law firm that represents clients across the United States and internationally. We pride ourselves on providing compassionate, high-quality legal representation while maintaining a client experience rooted in professionalism, clarity, and respect.

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Greet clients warmly via phone and email, ensuring a professional and compassionate first impression.

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Manage a high volume of inbound and outbound calls (40–50+ per day) with efficiency, accuracy, and professionalism.

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Schedule appointments, consultations, and meetings for potential clients with the Intake team or Case Specialist.

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Route calls for existing clients directly to the Production team.

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Maintain and update client records in our case management system (Lawmatics).

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Follow strict adherence to our established call and communication scripts.

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Provide administrative support to ensure smooth day-to-day operations of the PNC team.

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Serve as a bridge between clients and attorneys, ensuring communication is clear, respectful, and timely.

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Complete other administrative tasks as needed.

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Conduct follow-up calls as part of client relationship management.

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Strong English and Hindi speaking skills (additional languages like Gujarati or Spanish a plus).

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Proven experience handling high call volumes in a receptionist or client-facing role.

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Demonstrated experience with inbound and outbound call management.

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Professional communication style and ability to manage sensitive matters.

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Proper work setup: quiet, distraction-free environment (no background noise such as traffic or honking), strong and reliable internet connection, noise-cancellation headphones, and a high-performing laptop/desktop. All technical requirements will be reviewed and verified before hiring.

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Ability to multitask, stay organized, and follow established processes consistently.

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Be part of a mission-driven firm that truly makes an impact in people’s lives.

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Supportive team environment with opportunities to learn and grow.

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Competitive salary commensurate with experience.

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Flexibility to work remotely with qualified expectations in place.

📌 Receptionist for New Client Team - Mumbai
🏢 Recognized
📍 Mumbai