- Manage daily operations of the team, ensuring productive use of resources and meeting sales targets.
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Develop and maintain strong relationships with customers to drive repeat business and referrals.
- Analyze performance metrics such as call quality, resolution rates, and first-call resolution to identify areas for improvement.
Job Requirements :
- 3-9 years of experience in B2C sales or customer support role.
- Strong communication skills with ability to handle high-pressure situations effectively.
- Proven track record in team leading or handling responsibilities.