Role & responsibilities

- Provide customer support through chat and email channels in a non-voice process.
- Respond to customer inquiries, resolve issues, and deliver effective solutions in a timely and professional manner.
- Maintain accurate and detailed records of customer interactions using CRM software.
- Collaborate with team members to meet process goals and ensure high levels of customer satisfaction.
- Adhere to company policies and service standards while handling customer communications.
- Escalate unresolved issues to the appropriate internal teams when necessary.

Key Skills Required:

- Strong written communication skills in English.
- Typing speed of at least 40 words per minute.
- Familiarity with CRM tools and customer support platforms.




- Ability to multitask and manage time efficiently.
- Team player with a proactive approach to problem-solving.
- Prior experience in chat/email support is preferred.

Preferred candidate profile

- Education: Minimum qualification of +2 / Any Graduate.
- Experience: 02 years in customer support (chat/email) preferred.
- Typing Speed: Minimum 40 WPM.
- Communication: Robust written English skills.
- Location Preference: Candidates based in or willing to relocate to the job location.
- Tools: Basic knowledge of CRM systems and customer service platforms.

📌 Chat Support Executive - Non-Voice Process (Hyderabad)
🏢 Zenloitte
📍 Hyderabad