- Provide technical support to customers through phone, email, or chat for HRSD (Human Resource Service Delivery) applications.
- Troubleshoot issues related to application performance, data integrity, and user access.
- Collaborate with internal teams to resolve complex technical issues and implement solutions.
- Develop training materials and provide guidance on system usage to end-users.
Job Requirements :
- 3-6 years of experience in IT services & consulting industry.
- Robust knowledge of HRSD systems and processes.
- Excellent communication skills with ability to work effectively with diverse stakeholders.
- Proficiency in ServiceNow platform.