DIYA GREENCITY PRIVATE LIMITED is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government. This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project. Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields.
About the Role
The CRM Executive will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently while maintaining a high level of customer service.
Responsibilities
Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
Maintain a high level of customer service by demonstrating empathy, professionalism,
and a customer-centric approach.
Collaborate with the sales team to provide seamless support throughout the sales process.
Utilize CRM software to track customer interactions, document inquiries, and generate reports.
Analyze customer data to identify patterns, trends, and opportunities for improvement.
Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
Contribute to the development and implementation of CRM processes and protocols.
Continuously update product knowledge to provide accurate information to customers.
Strive to exceed customer expectations and contribute to a positive and team-oriented team environment.
Qualifications
Bachelor's degree in a relevant field or equivalent experience.
Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
Excellent verbal and written communication skills in English a