Through our
dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500
governments - creating exceptional outcomes for our clients and the
millions of people who count on them. You have an prospect to
personally thrive, make a difference and be part of a culture where
individuality is noticed and valued every
day.

Job Track Description:
- Performs business support or technical work, using data
organizing and coordination skills.
- Performs
tasks based on established procedures.
- In some
areas, requires vocational training, certifications, licensures, or
equivalent experience.

General Profile
- Expands skills within
an analytical or operational process.
- Maintains appropriate licenses, training, and
certifications.
- Applies experience and skills
to complete assigned work.
- Works within
established procedures and practices.
- Establishes the appropriate approach for new
assignments.
- Works with a limited degree of
supervision.

Functional Knowledge
- Has developed skillset in a range of processes,




procedures, and systems.

Business Expertise
- Supports to achieve company goals by helping teams to
integrate and work together.

Impact
- Impacts a team through quality of the services provided
and information shared.
- Uses discretion to
modify work practices and processes to achieve results or improve
efficiency.

Leadership
- May give informal guidance
to junior team members.

Problem Solving
- Ability to problem
solve, self-guided.
- Evaluates issues and
solutions to provide the best outcome for the client and
end-users.

Interpersonal Skills
- Exchanges information and ideas effectively.

Responsibility Statements
- Assesses calls to provide service immediately, be
transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and
examining each as a specific case.
- Performs
routine call center activities concerning business products and
ser

📌 Customer Experience Associate III (Guntur)
🏢 Conduent Business Services India
📍 Guntur