● The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement.
● The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
● Manage and maintain strong relationships with existing customers.
● Ensure timely annual contract renewals with appropriate price revisions.
● Drive customer retention through proactive engagement and resolution of concerns.
● Monitor and manage collections and Days Sales Outstanding (DSO) performance.
● Identify opportunities for up-selling and value-added services.
● Develop new business opportunities (farming) within existing and new customer accounts.
● Conduct market surveys and competitor analysis to identify service gaps and business opportunities.
● Share actionable customer feedback with the service team to enhance customer satisfaction.
● Carry out additional responsibilities and tasks as assigned from time to time.
Key Result Areas:
● New Business Generation
● Customer retention
● Contract renewals & pricing
● Collection & DSO performance
● Upselling & account growth
● Market insights & feedback sharing
Competencies (Skills essential to the role):
● Customer orientation and relationship building
● Cross-Functional Collaboration
● Negotiation and influencing skills
● Result-driven and target-oriented
● Communication and presentation skills
● Accountability
Educational Qualification / Other Requirement:
● Bachelor’s Degree (or equivalent) in Business, Marketing, or related field
● 3–5 years of total experience, with a blend of front-line B2B sales and account management
● Good knowledge of the local geography/territory where the role is based
● Proven experience in customer retention and business development
● Proficient in MS-Office/G-Suite
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, wide-ranging workplace welcoming to people of all backgrounds.